We want you to feel confident when shopping with WiniBoop. If there is an issue with your order, our team is here to help you find a clear and fair solution.
Return Window
Eligible items may be returned within 14 days of delivery. To qualify, the item must be unused, in its original condition, and returned in its original packaging whenever possible.
Return Conditions
For safety and hygiene reasons, used pet products, opened food or consumable items, personalized products, items damaged by misuse, and items without proof of purchase may not be eligible for return.
How to Request a Return
Contact WiniBoop with your order number, email address, the item you want to return, and the reason for your request. We will review the details and send the next steps if your return is approved.
Refunds
Once the returned item is received and inspected, we will confirm whether the refund has been approved. Approved refunds are issued to the original payment method, and processing times may vary depending on your payment provider.
Order Issues
If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible with your order details and clear photos. We will review the issue and help with the most suitable solution.